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About Us

Transforming Experience into Excellence: The Story of Maya Cleaning Services

Greetings! Thank you for taking the time to visit us. My name is Mayara, and I am delighted to introduce you to Maya Cleaning Services.

 

A decade ago, I arrived in Jacksonville from Brazil and was captivated by the city's beauty. Having assisted my mother with cleaning back in Brazil, I recognized the significance of this service and decided to transform my experience into a business.

 

At Maya Cleaning Services, we are committed to surpassing your expectations every time. Your satisfaction is our top priority, and we stand by our pledge of 100% satisfaction. We will go to great lengths to ensure that you are pleased with our services.

  • Does Maya Cleaning have a service guarantee policy?
    Yes, Maya Cleaning has a robust service guarantee policy. We understand how important it is for you to have a clean and comfortable living space, and we are committed to ensuring your complete satisfaction with our cleaning service. If for any reason you are not happy with our work, please do not hesitate to let us know within 24 hours. We will do everything in our power to make it right. With over 10 years of experience, we pride ourselves on delivering exceptional cleaning services tailored to your needs. Your satisfaction is our top priority.
  • How can I book an appointment with Maya Cleaning Services?
    Booking an appointment with Maya Cleaning Services is a hassle-free and straightforward process. With over 10 years of experience as a locally owned business, we pride ourselves on offering exceptional cleaning services tailored to your needs, along with a 24-hour satisfaction guarantee. You have several convenient options to choose from: 1. **Phone or Text:** Reach out to us directly at (904) 366-9990. Our team is available to assist you with scheduling your cleaning estimate and answering any questions you may have. 2. **Email:** You can also get in touch with us at info@mayacleaningservicesjax.com. Send us your preferred appointment details, and we will promptly respond to confirm your booking. 3. **Online Form:** Visit our website and fill out the online appointment form. This ensures that we gather all the necessary information to provide you with the best possible service. No matter how you choose to book, our team at Maya Cleaning is committed to making the process easy and efficient for you.
  • What payment methods does Maya Cleaning accept for their cleaning services?
    At Maya Cleaning, we take pride in offering a diverse array of convenient payment methods tailored to suit our customers' preferences. Our commitment to providing flexibility and convenience in payment options underscores our dedication to ensuring a seamless and satisfying experience for our valued clientele. We accept payments via Venmo, Zelle, PayPal, and Checks. This variety of options allows you to choose the method that works best for you, ensuring a hassle-free transaction every time you use our exceptional cleaning services.
  • Does Maya Cleaning offer any incentives for customer referrals?
    Yes, we do! At Maya Cleaning, we value our community's support and are thrilled to offer a referral program as a token of our appreciation. When you refer someone to our exceptional cleaning services, you will receive $30 off on your next cleaning with us. This referral discount is a small way to thank you for your loyalty and for spreading the word about our top-notch cleaning services in the Jacksonville area. With over 10 years of experience and a 24-hour satisfaction guarantee, both you and your referrals can count on a spotless and tailored cleaning experience.
  • What can I expect from Maya Cleaning regarding the consistency and quality of their cleaning services?
    At Maya Cleaning, we take great pride in delivering exceptional and consistent cleaning services tailored to your needs. With over 10 years of experience and a 24-hour satisfaction guarantee, you can be confident in our commitment to quality. One of the key factors contributing to our consistent level of service is our dedicated and long-term staff. We believe in treating our employees like family, which has resulted in a happy and motivated team, many of whom have been with us for years. This familial approach not only fosters a positive work environment but also translates to reliable, high-quality service for our clients. When you choose Maya Cleaning, you're opting for a locally owned business that values both its employees and customers, ensuring a superior cleaning experience every time.
  • Who supervises the staff at Maya Cleaning?
    All of our staff members at Maya Cleaning are supervised by Maya, our founder. With a wealth of experience in the cleaning industry and a passion for delivering the best possible service to our clients, Maya ensures that our team meets the highest standards of cleanliness and professionalism. This hands-on supervision guarantees that every cleaning task is completed to perfection and in accordance with our 24-hour satisfaction guarantee, providing exceptional cleaning services tailored to your specific needs.
  • What types of cleaning services does Maya Cleaning offer?
    Maya Cleaning offers a wide range of cleaning services designed to meet the diverse needs of our clients. Our offerings include: 1. **Residential Cleaning:** Recurring and deep cleaning services tailored to homeowners, ensuring every corner of your home is spotless. 2. **Office Cleaning:** Customized cleaning solutions for offices, retail spaces, and other commercial properties to maintain a pristine and professional environment. 3. **Move-In/Move-Out Cleaning:** Comprehensive cleaning packages to make your moving process smoother, ensuring your new space is immaculately clean or your old place is ready for the next occupants. 4. **Deep Cleaning:** Intensive cleaning services designed to thoroughly clean every nook and cranny, perfect for a seasonal clean or special occasions. 5. **Extra Cleaning Services:** Customized cleaning solutions for unique needs. Add to your cleaning schedule the following add-ons. Our complementary cleaning services include handwashing dishes, oven cleaning, inside fridge cleaning, porch and patio cleaning, and glass door cleaning. With over 10 years of experience, our locally owned business prides itself on providing exceptional cleaning services tailored to your specific needs. Plus, we offer a 24-hour satisfaction guarantee to ensure you are completely happy with our work. Choose Maya Cleaning for a thorough, professional, and reliable cleaning experience.
  • Is Maya Cleaning a fully insured cleaning service provider in Jacksonville?
    Yes, Maya Cleaning is a fully insured cleaning service provider in Jacksonville. With over 10 years of experience in the industry, our locally owned business takes pride in offering exceptional cleaning services tailored to your needs. We understand the importance of peace of mind when inviting a cleaning service into your home or office, which is why we ensure that all our operations are comprehensively covered by our insurance policy. Additionally, we offer a 24-hour satisfaction guarantee to ensure that our clients are always pleased with the quality of our work. Trust Maya Cleaning for reliable, professional, and insured cleaning services in Jacksonville.
  • Do you offer customizable cleaning schedules to fit my needs?
    Yes, absolutely! At Maya Cleaning, we understand that everyone's cleaning needs can vary greatly. With over 10 years of experience as a locally owned business, we pride ourselves on offering exceptional cleaning services tailored specifically to your requirements. Whether you need a one-time deep clean, regular weekly maintenance, or special scheduling considerations, we can create a custom cleaning schedule that aligns perfectly with your lifestyle. Plus, our 24-hour satisfaction guarantee ensures that you'll always receive the highest quality service. Let us know how we can best meet your cleaning needs, and we'll be delighted to tailor our services just for you!
  • What sets Maya Cleaning apart from other cleaning companies in the area?
    Maya Cleaning stands out from other cleaning companies due to its decade-long experience, being locally owned, and offering a unique 24-hour satisfaction guarantee. Our exceptional cleaning services are customized to meet your specific needs, ensuring every corner of your space is immaculately clean. We pride ourselves on our attention to detail, reliability, and the personalized touch we offer, making us the preferred choice for many in the community. If you're not completely satisfied, our 24-hour satisfaction guarantee ensures we will address any concerns promptly, providing peace of mind and exceptional value.
  • How does the pricing for move-in/move-out and deep cleaning services differ from regular cleaning services at Maya Cleaning?
    At Maya Cleaning, our pricing for move-in/move-out and deep cleaning services is structured differently from our regular cleaning services due to the breadth and intensity of the work involved. These specialized services require more time, effort, and resources to ensure every nook and cranny is spotless. Move-in/move-out cleanings focus on preparing a home for new occupants, involving tasks like cleaning inside cabinets, ovens, and other often-overlooked areas. Deep cleaning goes beyond the surface to tackle built-up grime and dirt, requiring detailed work on often-neglected spaces. As a locally owned business with 10 years of experience, we pride ourselves on delivering exceptional service, backed by our 24-hour satisfaction guarantee. This dedication to quality and thoroughness is reflected in our pricing. While regular cleaning services are priced based on standard tasks and routine maintenance, move-in/move-out and deep cleaning services include additional labor and specialized skills, hence the higher investment. Our quotes are based on square footage to provide you with the most accurate pricing. However, you can rest assured that every dollar spent is geared towards providing you with a pristine, welcoming environment tailored to your needs.
  • What is the cancellation policy for scheduled cleanings at Maya Cleaning?
    At Maya Cleaning, we understand that sometimes plans change. If you need to cancel a scheduled cleaning, please notify us as soon as possible to avoid any charges. Cancellations made less than 24 hours before the scheduled cleaning will incur a 50% fee, while same-day cancellations will be charged the full cleaning fee. For weekend or Monday cleanings, please request cancellation by Friday. To reschedule or cancel your appointment, contact us at (904) 3. We appreciate your understanding and look forward to providing you with exceptional cleaning services tailored to your needs, backed by our 24-hour satisfaction guarantee.
  • What areas does Maya Cleaning serve, in Jacksonville & St. Augustine?
    Maya Cleaning proudly serves a wide range of areas in Jacksonville and St. Augustine, Florida, including, Ponte Vedra Beach, Atlantic Beach, Ponte Vedra, Jacksonville Beach, Saint Johns, Neptune Beach, Julington Creek Plantation, Mandarin, Orange Park, Celestina, San Marco, Riverside, Vilano Beach, Shearwater, Silverleaf, Cimarrone, South Hampton, St. Johns Forest Johns Creek, Palencia, Nocatee, BeachWalk, Oxford Estates, Rivertown, Ortega, Durbin Crossing, Vilano Beach and beyond. With 10 years of experience, we are a locally owned business offering exceptional cleaning services tailored to your needs. We stand behind our work with a 24-hour satisfaction guarantee, ensuring your home or office is spotless to your standards. Whether you need regular maintenance cleaning, deep cleaning, or specialized services, you can trust Maya Cleaning to deliver professional and thorough results.
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